Technical Support
KeySkills
Company Name
Job Description
Job Description:
Responsibilities:- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
Job Details
Experience :
0 To 5
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8046652700
e-mailId :
info@movate.com
Address :
Movate Technologies Pvt Ltd
Unit -B(2) Ground Floor,
Voyager Building,
ITPB Bangalore ? SEZ Whitefield Road,
Bangalore ? 560 066
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaLead Service Desk
Experience -
2 to 7
Process Associate
Experience -
0 to 2
Key Skills -
voice,
bpo,
analytical,
customer service,
customer queries,
policies,
presentation skills,
professional services,
recovery,
customer focus,
accent,
end user,
operations,
customer centric,
chat,
writing,
leadership skills,
english,
doe,
customer handling,
internet,
communication skills.,
Chat Support Process
Experience -
1 to 5
DevOps Lead
Experience -
8 to 10
Key Skills -
DevOps Leadership,
CI/CD Pipelines,
DevOps Architecture Design,
Automation & Scripting,
Infrastructure Management,
Cloud Platforms (AWS/Azure/GCP),
Containerization (Docker/Kubernetes),
Monitoring & Logging Tools,
DevOps Toolchain Integration,
Security Integration (DevSecOps),
Incident & Problem Management,
Root Cause Analysis,
Tool Troubleshooting,
Customer Support & Escalation Handling,
Performance Optimization,
Configuration Management (Ansible/Chef/Puppet),
Version Control (Git/GitHub/GitLab),
Build Tools (Maven/Gradle),
Continuous Testing,
Resource Planning,
Team Management,
Talent Development,
Recruitment & Training,
Performance Management,
Stakeholder Communication,
Collaboration & Coordination,
Documentation,
Agile/Scrum Methodologies,
Leadership & Mentoring,
Employee Engagement & Motivation.,