Company Name

Ford ( Chennai )

Job Description

• This CoE will be co-located with other central functions (parts support, Diagnostics support, software support, supply chain & logistics) in FBS (Ford Business Services) Chennai. Operating as a central hub, the UCC collaborates with market-based FordLiive uptime agents (a localized thin layer of native speakers for dealer/Fleet Management Organization engagement) and with the central functions to ensure speedy resolution for vehicles in the dealer workshops.
  The Uptime Command Center Specialist (UCCS) will partner with internal and external stake holders to attain the aforesaid objective, developing strong working relationships and striving to provide an effortless dealer / Customer experience. The UCCS will assist Dealerships to expedite the vehicle delivery process (resolve issues regarding parts availability, logistics, technical support etc.) Ensuring that vehicles brought in for repairs are delivered within two days the tag line being Two Days. Zero Compromise.
  Education: Bachelor s degree Mandate. Engineering /MBA preferable
  Experience: Min 3 years of experience in a Customer Relations Contact Center, especially in auto motive sector would be preferable, fleet management organization, hospitality industry, or PR/Sales field.
  Skills :
  • High level of trust and integrity
  • Willingness to work in staggered shifts supporting regions such as Australia, New Zealand, South Africa, Middle East, and emerging ASEAN markets.
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service and relationship building skills.
  • Time management and ability to prioritize.
  • Conflict resolution skills
  • Excellent English language proficiency
  • Ability to sway opinions through communication.
  • Knowledgeable in MS Office, Email, Texting and Chat, excel, Power point etc. and other IT Systems and applications.
  • Ability to work calmly under pressure.

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