Company Name

Wipro ( Chennai )

Job Description

• Job Description:

  Key Responsibilities:

  • Incident & Request Management: Respond promptly to service tickets, ensuring timely resolution within defined SLAs.

  • System Administration: Install, configure, and maintain Windows servers, Active Directory, DNS, DHCP, and other core services.

  • Backup & Recovery: Implement regular backup procedures and ensure data integrity through effective recovery strategies.

  • Monitoring & Optimization: Utilize tools like SCOM or PRTG to monitor system performance and address potential issues proactively.

  • Collaboration: Work closely with on-site teams and third-party vendors to resolve complex issues and ensure seamless service delivery.

  • Documentation: Maintain accurate records of system configurations, incidents, and resolutions to support continuous improvement.zionhrconsultancy.comJohnson Controls CareersStartup Jobs

  Performance Metrics

  • SLA Adherence: Achieve 100% compliance with defined SLAs for incident and request resolution.

  • Customer Satisfaction: Maintain zero escalations and receive positive client feedback.

  • Operational Efficiency: Ensure timely completion of tasks and proactive issue resolution to minimize downtime.

  Required Skills & Knowledge

  • Technical Expertise:

    • Proficiency in administering Windows Server environments (2008/2012/2016/2019).

    • Experience with virtualization platforms like VMware or Hyper-V.

    • Familiarity with cloud platforms such as Azure or AWS.

    • Knowledge of Active Directory, Group Policy, DNS, DHCP, and other core services.

  • Tools & Scripting:

    • Experience with monitoring tools like SCOM or PRTG.

    • Proficiency in scripting languages such as PowerShell for automation tasks.

  • Process & Frameworks:

    • Understanding of ITIL frameworks for incident, problem, and change management.

    • Ability to perform root cause analysis and implement corrective actions

Job Details

Education Summary

Contact Details