Company Name

Tata Consultancy Services ( Chennai )

Job Description

• Job description:
  • Maintain Content Filtering / Proxy configurations 
  • Implement, Test and Validate Content Filtering configuration changes. 
  • Perform testing of necessary web filtering policies.
  • Troubleshoot Content Filtering/ Proxy policy configurations.
  • Provide web filtering reports when requested through Service Management 
  • Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. 
  • Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
  • Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
  • Work on action tasks for Problem Management process. 
  • Implement configuration and system changes following Service Management change management process. 
  • Provide and maintain documentation for Web content filtering services.
  • Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA 
  • ZPA Daily review of Client ZPA dashboard
  • Review Dashboard for errors and issues
  • Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
  • Provide checks in dashboard to monitor for discovered servers
  • Ensure log are forwarded to Client SIEM
  • Monitor for unexpected blocks and errors
  • Monitor for connector usage (500mps/connector)
  • Review access related tickets from end users
  • Assist in implementing micro-segmentation of policy
  • Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
  • Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
  • Consider restarting any connectors stuck in update process or not updating
  • Monitor for individual connectors not updating
  • Check release notes of new Zapp versions for impact on ZIA
  • Review logs with internal security team
  • Deploy Posture Profiles to limit who can access ZPA
  • Checking Zapp version and policy assignments
  • Checking ruleset for traffic blocks
  • Daily review of Client Zapp dashboard for new versions
  • Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
  • Assign users to be added to different group policies including the pilot user test group for Zapp
  • Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade

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Education Summary

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