Analyst
KeySkills
Company Name
Job Description
- Job description:
- Maintain Content Filtering / Proxy configurations
- Implement, Test and Validate Content Filtering configuration changes.
- Perform testing of necessary web filtering policies.
- Troubleshoot Content Filtering/ Proxy policy configurations.
- Provide web filtering reports when requested through Service Management
- Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
- Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
- Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
- Work on action tasks for Problem Management process.
- Implement configuration and system changes following Service Management change management process.
- Provide and maintain documentation for Web content filtering services.
- Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA
- ZPA Daily review of Client ZPA dashboard
- Review Dashboard for errors and issues
- Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
- Provide checks in dashboard to monitor for discovered servers
- Ensure log are forwarded to Client SIEM
- Monitor for unexpected blocks and errors
- Monitor for connector usage (500mps/connector)
- Review access related tickets from end users
- Assist in implementing micro-segmentation of policy
- Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
- Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
- Consider restarting any connectors stuck in update process or not updating
- Monitor for individual connectors not updating
- Check release notes of new Zapp versions for impact on ZIA
- Review logs with internal security team
- Deploy Posture Profiles to limit who can access ZPA
- Checking Zapp version and policy assignments
- Checking ruleset for traffic blocks
- Daily review of Client Zapp dashboard for new versions
- Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
- Assign users to be added to different group policies including the pilot user test group for Zapp
- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade
Job Details
Experience :
4 To 9
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
7 Lac - 10 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4466164567
e-mailId :
careers@tcs.com
Address :
Tata Consultancy Services,
17, Cathedral Road, Chennai.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaCyber Security Analyst
Experience -
5 to 8
Key Skills -
Security Monitoring,
Incident Response,
Threat Intelligence,
Vulnerability Assessment,
Forensic Analysis,
Risk Assessment,
Disaster Recovery Planning,
Security Auditing,
Log Analysis,
SIEM Tools,
EDR Tools,
Network Security,
Access Management,
Security Awareness Training,
Reporting & Documentation,
Stakeholder Coordination,
Root Cause Analysis,
Malware & Attack Analysis,
Compliance & Standards (ISO 27001,
SOC2,
etc.),
Senior analyst
Experience -
3 to 5
Key Skills -
Customer support,
Technical troubleshooting,
SLA adherence,
Query resolution,
Ticket management,
Incident documentation,
Problem diagnosis,
Client communication,
Email support,
Call handling,
Knowledge base usage,
Product support,
Product navigation assistance,
Escalation management,
Trend analysis,
Customer service,
Professional communication,
Record keeping,
Process compliance,
Multi-tasking,
Time management,
Attention to detail,
Learning agility,
Product training participation,
Self-learning,
Client relationship management,
Alternative solution offering,
Follow-up coordination,
Documentation skills.,
Administrator
Experience -
3 to 5
Key Skills -
IT Service Management (ITSM),
Incident & Problem Management,
Hardware and Software Installation & Configuration,
Network Monitoring & Maintenance,
Root Cause Analysis & Troubleshooting,
Service Request Handling & SLA Management,
System & Server Administration,
Backup and Data Recovery,
User Access Management,
Customer Support & Client Relationship Management,
Ticketing Tools (e.g.,
ServiceNow,
Remedy,
JIRA),
Remote Support & On-site Coordination,
Performance Monitoring & Reporting,
Process Adherence & Quality Assurance,
Technical Documentation & Knowledge Base Maintenance,
Technical Lead
Experience -
5 to 8
Key Skills -
Team Performance Management,
Process Monitoring,
SLA Management,
Technical Troubleshooting,
Escalation Handling,
Client Query Resolution,
Performance Dashboard Review,
Documentation & Reporting,
Call Log Analysis,
Compliance Monitoring,
Product Knowledge Development,
Customer Service,
Problem Solving,
Communication Skills,
Training & Mentoring,
Technical Capability Building,
Process Guidance,
Root Cause Analysis,
Alternative Solutions Offering,
Follow-up & Feedback Handling,
Operational Excellence,
Knowledge Base Creation,
User Support,
Professional Etiquette,
Decision Making,
Time Management,
Stakeholder Coordination.,