Application Developer
KeySkills
Company Name
Job Description
Job Description:
Design, build, and configure applications to meet business process and application requirements with a focus on OpenText ECM Tools.
Summary:
We are seeking a skilled and proactive Production Support Engineer/Lead with strong hands-on experience in supporting and maintaining OpenText Core Capture (v24.x and 25.x) and OpenText xECM Content Server (v23.x) within a SaaS-deployed environment. The role involves ensuring high availability, performance, and reliability of ECM services integrated with systems such as SAP. You will manage incidents, configuration, and change requests in a mission-critical enterprise setting.
Roles & Responsibilities:
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Provide L2/L3 production support for OpenText Core Capture and OpenText xECM Content Server
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Monitor, troubleshoot, and resolve application and integration issues across capture and content management processes
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Manage and support OpenText SaaS platforms adhering to cloud operations best practices
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Perform system health checks, log analysis, performance tuning, and error resolution
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Collaborate with business and technical teams to resolve integration issues using REST and SOAP APIs
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Support and administer OpenText Directory Services (OTDS) including user and role provisioning
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Implement and support custom configurations and system enhancements
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Document root cause analysis, system changes, and operational procedures
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Work closely with OpenText support for escalations and resolutions
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Participate in change management and provide off-hours/on-call support as needed
Must-Have Skills:
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4+ years hands-on experience supporting OpenText Core Capture (v24.x and 25.x)
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Strong troubleshooting and problem-solving skills with log and system behavior analysis
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Experience with ITIL-based production support processes
Good-to-Have Skills:
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Hands-on experience with OpenText Extended ECM Content Server (v23.x)
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Experience with OpenText SaaS platforms and cloud deployment/support models
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Proficiency in OpenText Directory Services (OTDS) configuration and maintenance
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Expertise in integrating xECM with enterprise systems using REST/SOAP APIs
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Ability to configure and manage metadata models, categories, permissions, and business workspaces
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Programming/Scripting knowledge: XML/XSLT templating, JavaScript or OScript (Content Server scripting), Java/.NET for middleware and API work
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Familiarity with document-centric business processes and records management
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Experience with SAP-integrated xECM environments
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Familiarity with automation tools and scripting (PowerShell, JavaScript)
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Exposure to Agile or DevOps methodologies
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OpenText certifications in xECM or Core Capture (preferred)
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