Application Tech Support Practitioner
KeySkills
Company Name
Job Description
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Experience with ITIL framework.- Strong understanding of incident management processes.- Familiarity with ticketing systems and customer relationship management tools.- Ability to communicate technical information clearly to non-technical users.
Job Details
Experience :
0 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 5 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
9122404439
e-mailId :
navneet.e.kaur@accenture.com
Address :
Accenture Solutions Pvt Ltd,
Building No 1A nd 1B,
Raheja Mind Space, HUDA Techno Enclave,
HITEC City
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaIT Consulting
Experience -
1 to 3
Key Skills -
Autotask Ticketing tool ,
Form Design Aid ,
One view Reporting ,
menu creation JD Edwards Enterprise One,
Debugging in JDE,
Menu filtering ,
Business View Design Aid,
Remedy,
Menu promotion,
JDE Debug ,
E1 application troubleshooting,
UDC,
Orchestration Tool,
Named Event Rules,
Financial Reports,
Business Intelligence,
C-Business Functions,
Table Design Aid,
Service Now,
Interfaces,
Reports,
Developer
Experience -
3 to 5
Key Skills -
Software Design,
Development & Maintenance,
Strong Knowledge of SDLC (Software Development Life Cycle),
Requirements Analysis & Feasibility Study,
Root Cause Analysis & Problem Solving,
Coding,
Debugging & Error Resolution,
Software Testing & Validation,
Test Case Design and Execution,
System Performance Optimization,
Software Documentation & Reporting,
Collaboration with Cross-Functional Teams,
Customer Interaction & Technical Support,
Continuous Learning & Process Improvement,
Quality Assurance & Compliance with Project Standards,
Digital Technology Manager
Experience -
10 to 18
Application Tech Support Practitioner
Experience -
0 to 2