Company Name

GENPACT ( Gurgaon )

Job Description

• Inviting applications for the role ofAssistant Manager -LMS Admin:
  • As Learning Management System (LMS) manager,you will be responsible formanaging the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider.

  Responsibilities

  • Regular daily operationand configuration of LMS.
  • Knowledge of current technology as it applies to LMS software and systems.
  • Adhere to policy and procedures to ensure security and integrity of the LMS.
  • Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
  • Manage common mailbox and daily queries of stakeholders
  • Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response
  • Create login credentials and manage permissions.
  • Manages course enrollment including progress tracking.
  • Create and manage Learning Objects
  • Generate assignment,completion, and any other reports
  • Create and manage training audiences
  • Troubleshoot common issues related to the LMS
  • Ensure the LMS is kept updated with courses and materials and archive outdated content.
  • Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor
  • Conduct regular system audits and perform software upgrades to maintain functionality and performance
  • Support and manage migration of content and data from legacy systems
  • Build, configure, test oracle functionalities and work with HRIS team to move it to production
  • Training and Documentation
  • Develop SOPs, user guides, manuals for LMS roles
  • In case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation.

Job Details

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