Company Name

GENPACT ( Hyderabad )

Job Description

• Responsibilities :

  •     Order processing: Receive and validate orders for hardware and subscriptions, ensuring all details are accurate.
  •     Inventory management: Monitor inventory levels to ensure availability of hardware for timely fulfilment.
  •     Subscription activation: Manage the activation process for subscription services, ensuring seamless access for customers.
  •     Customer communication: Maintain clear communication with customers regarding order status, delivery timelines.
  •     Issue resolution: Address and resolve any discrepancies or issues related to orders promptly.
  •     Data entry: Accurately enter order details into the system for tracking and reporting purposes.
  •     Collaboration: Work closely with sales, logistics, and customer service teams to ensure smooth order processing.
  •     Reporting: Generate reports on order status, inventory levels, and subscription activations for management review.
  •     Compliance: Ensure all orders comply with company policies and regulatory requirements.
  •     Facilitate regular 1 on 1 meetings and direct goal development and progress
  •     Perform weekly trending-based coaching to manage team members? performance
  •     Contact clients and internal stakeholders for any customer relations related issues.
  •     Provide technical guidance and share knowledge on processes and systems within the team in daily operations.
  •     Support and coordinate the team on daily processing/operations, workload allocation
  •     Manage the flow of day-to-day operation, Respond to customer queries and concerns

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Education Summary

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