Company Name

Oracle India Pvt Ltd ( Hyderabad )

Job Description

• Job description:
  • As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as we'll as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards and perform other administrative work
  • The HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers. Working hours will be determined by a shift pattern, Work shift might be adjusted if 24*7 support is required for business needs.

  SKILLSET:

  • Strong and confident communicator
  • Excellent telephone manner
  • Ability to write clear and concise email responses
  • Customer focused and excellent customer care skills
  • Competent user of Microsoft Office applications
  • Excellent problem solving skills
  • Good attention to detail
  • Proactive attitude
  • In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs
  • You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services
  • As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management
  • You will also provide guidance and resolution on a wide range of technical and non-technical customer issues
  • Resolution is primarily provided in real time with follow up for more complex matters

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