Company Name

Wipro ( Mumbai )

Job Description

• Job description
  • The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Skill:
  • Ability to work in a 24/7 rotational shift environment (Work from Office).
  • Excellent listening and comprehension abilitie.
  • Proficient in basic computer operations and MS Excel.
  • Strong analytical thinking and multitasking capabilitie.
  • Familiarity with data-driven modules and tool.
  • Handle customer queries and concerns via voice calls using designated front-office tool.
  • Provide prompt and effective solutions while maintaining a high level of customer satisfaction.
  • Ensure adherence to company policies and maintain a clean and professional work environment.
  • Continuously update knowledge of processes and tool
  • Always demonstrate proper telephone etiquette and professional communication Mandatory.

Job Details

Education Summary

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