Azure Administrator
KeySkills
Company Name
Job Description
Job Description:
We are seeking a proactive and skilled Azure Administrator to join our team. The ideal candidate will be responsible for handling incidents, managing service requests, maintaining operational excellence, and supporting various processes like change, transition, and problem management across Azure-based environments.
Key Responsibilities:
Manage incoming queues of cases, incidents, and service requests, ensuring SLA/OLA/KPI adherence
Collaborate with Service Centre teams and stakeholders to resolve complex, long-running, or major incidents
Maintain and update SOPs, FAQs, and documentation for known issues and processes
Provide initial Root Cause Analysis (RCA) for major incidents
Resolve non-standard service requests and escalate as needed
Contribute feedback for continuous improvement of service request processes
Support operational tasks in the service transition process for new/updated products
Generate internal and customer-facing reports (recurring and ad-hoc)
Participate in change and supplier management processes
Implement corrective actions as part of the problem management process
Follow best practices and documentation (FAQs, SOPs, KB articles, etc.) to resolve issues
Key Areas of Technical Support:
Support triage team in assessing and routing incidents and service requests
Assist the problem management team with postmortems and corrective actions
Contribute to the creation and maintenance of Knowledge Base Articles (KBAs)
Perform basic DBA support (Oracle, SQL Server)
Required Skills and Personal Attributes:
Strong problem-solving and decision-making abilities
Ability to work independently, manage time, and meet deadlines
Experience in cross-functional, international team environments
Excellent communication skills (verbal and written in English)
Capacity to mentor junior team members and act as a positive role model
Ability to read and interpret technical documentation
Strong organizational skills and attention to detail
Positive team attitude with a solution-oriented mindset