Company Name

Tata Consultancy Services ( Chennai )

Job Description

• Job Description:
  • Respond to customer inquiries regarding products, orders, returns, and services
  • Resolve customer complaints with empathy and efficiency
  • Maintain a high level of product knowledge to assist customers accurately
  • Escalate complex issues to the appropriate departments when necessary
  • Document customer interactions and feedback in the CRM system
  • Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
  • Stay updated on company policies, promotions, and product changes
  • Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
  • Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
  • Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.

Job Details

Education Summary

Contact Details