Company Name

Zensar Technologies Ltd ( Chennai )

Job Description

• Key Responsibilities
  • AMS to support experience
  • weekend support is for bi-monthly release deployments,
  • Resolving incidents and requests based on standard operating procedures,
  • Perform basic troubleshooting of application,
  • Escalate to L3 where necessary, Provide end user support,
  • Application monitoring and maintenance,
  • Conducting regular scheduled activities such as application releases and month end,
  • Incident management,
  • Ensure SOPs are created and maintained,
  • Identify opportunties for service improvement,
  • Running scheduled activities on a daily and monthly basis,
  • Incident Request /Service Request Mangement
  • Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
  • Monthly Patching Post checkout (Follow daily App checkout),
  • Housekeeping Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
  • Proactive License tracking/ Certificate Renewal,
  • Incident Management Process /SOT/Informing App manager on the MI in detail
  • Business Communication to stakeholders when required on Maintenance window,
  • Raise RITM based on adhoc request (server build/DB creation),
  • Adhoc Patching Co-ordinate with respective team to get the details & fix,
  • Creating application documents / Datapack / Runbooks / KEDB for standard request,
  • The Prod defect scope will be post warranty period.

Job Details

Education Summary

Contact Details