Company Name

Movate Technologies Pvt Ltd ( Hyderabad )

Job Description

• Job Description:
  • You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.
  Responsibilities:
  • Working knowledge of Windows OS and Mac OS
  • Working knowledge of PC architecture/technology
  • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good Organizational, Analytical & Cognitive skills
  • Excellent telephone and customer handling skills
  • Ability to deal professionally with irate customers
  • Ability to learn new products and technologies
  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information
  Preferred Qualifications/ Skills:
  • Minimum 1- 3 years of IT Helpdesk support experience or in a similar role
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Experience with macOS, Windows, and Linux troubleshooting in an enterprise environment.
  • Technical troubleshooting - Should be able to troubleshoot issues related to hardware & software issues.
  • Experience with ServiceNow or similar ticketing and knowledge management apps preferred.
  • Excellent critical thinking, problem solving, and prioritization skills.

Job Details

Education Summary

Contact Details