IT Service Management
Company Name
Job Description
- DescriptionYour role
- You Should have ITIL Background , as what is ITIL , what is ITSM, the transformation of ITIL From ITIL V2 to ITIL V3 and ITIL V4. Preferably ITIL V4 certified.
- You are responsible for maintaining the service catalog, ensuring it is a single source of truth for all IT services - Catalog Maintenance.
- You must ensure that all information within the service catalog is accurate, complete, and published in a timely manner - Data Accuracy and timeliness.
Your profile- 6 to 9 years experience in Service Catalogue management.
- You ensure that the information in the service catalog is consistent with the broader service portfolio and the service pipeline - Consistency with Service Portfolio.
- You manage the different views of the catalog to provide the correct information to the appropriate users - User Access and Views.
Job Details
Experience :
6 To 9
Number Of
Vacancies :
20
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
5 Lac - 9 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8041042084
e-mailId :
vijayanath.siddhareddy@capgemini.com
Address :
Capgemini Technology Services India Limited,
Eco Space, Pritech Park SEZ,Building 6B, Village, Bellandur,
Outer Ring Road, Bellandur, Bangalore.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaDesktop Support Engineer
Experience -
1 to 2
Key Skills -
Windows 10/11,
MS Office,
Troubleshooting,
Hardware and software support,
Networking basics (LAN/Wi-Fi,
TCP/IP,
DHCP),
User account management,
email configuration,
Ticketing tools (ServiceNow,
Jira),
ITIL framework knowledge (optional),
Good communication,
problem-solving,
and customer service skills.,
Cloud Engineer
Experience -
0 to 2
Key Skills -
Azure,
Google Cloud Platform (GCP),
Multi-cloud management,
Cloud operations,
L3/L4 support,
Windows server administration,
Linux server administration,
Cloud networking,
Virtual networks,
VNETs,
Subnets,
NSGs,
Firewalls,
VPN,
Routing policies,
Load balancers,
Automation scripting,
PowerShell,
Bash,
Ansible,
Terraform,
Server patching,
Performance tuning,
Monitoring tools,
Logging solutions,
Incident management,
Root cause analysis (RCA),
Configuration management,
Cloud security,
Troubleshooting,
Documentation,
Infrastructure management.,
Cloud Operations Monitoring
Experience -
6 to 12
Administrator
Experience -
3 to 5
Key Skills -
IT Service Management (ITSM),
Incident & Problem Management,
Hardware and Software Installation & Configuration,
Network Monitoring & Maintenance,
Root Cause Analysis & Troubleshooting,
Service Request Handling & SLA Management,
System & Server Administration,
Backup and Data Recovery,
User Access Management,
Customer Support & Client Relationship Management,
Ticketing Tools (e.g.,
ServiceNow,
Remedy,
JIRA),
Remote Support & On-site Coordination,
Performance Monitoring & Reporting,
Process Adherence & Quality Assurance,
Technical Documentation & Knowledge Base Maintenance,