International Technical Support - Chat
KeySkills
Company Name
Job Description
- Roles and Responsibilities:
- Looking for candidates with Good communication skill for technical support
- Candidate should be flexible to work in US Shift (Rotational night shifts).
- Candidate should be good in English communication.
- Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
- Any experience who are willing to work with technical process can also apply.
- Candidates with International Technical Chat experience is preferred.
Essential Functions:- Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service.
Job Details
Experience :
1 To 4
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
HR
Contact
Number :
8046652700
e-mailId :
info@movate.com
Address :
Movate Technologies Pvt Ltd
Unit -B(2) Ground Floor,
Voyager Building,
ITPB Bangalore ? SEZ Whitefield Road,
Bangalore ? 560 066
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaApplication Developer
Experience -
2 to 5
Data Engineer
Experience -
2 to 5
Process Developer - Underwriting Support
Experience -
0 to 3
Key Skills -
insurance operations,
reinsurance process,
underwriting support,
submission clearance,
endorsement processing,
renewal processing,
bookings processing,
policy management systems,
conversion activities,
risk analysis,
microsoft excel,
microsoft outlook,
microsoft word,
data entry,
pc operating skills,
typing skills,
document management tools,
sql,
json,
web services,
java,
ajax,
html,
css,
javascript,
jquery,
bootstrap,
rest api,
angularjs,
angular,
mvc architecture,
gulp,
grunt,
internet applications,
user interface design,
software engineering principles,
analytical thinking,
attention to detail,
investigative skills,
communication skills,
team collaboration,
customer service,
time management,
deadline handling,
multi-tasking,
quality assurance,
project management,
training,
mentoring,
documentation skills,
flexibility,
accountability,
process-oriented,
adaptability,
target-oriented,
fast learner.,
SQL & Unix Systems Analyst - Delivery & Customer Support
Experience -
3 to 5
Key Skills -
Cloud Computing,
Customer Service,
Documenting Skills,
Excellent Communication,
Excellent Organization skills is a must,
Junior DBA skills,
Multi-Tasking Skills,
Oracle Database
SQL (Structured Query Language),
Self-Learner,
Team Player,
Unix/Linux,
self-driven,
able to handle/drive projects independently.,