Company Name

Tata Consultancy Services ( Gurgaon )

Job Description

• Job Description:
  • Tata Consultancy Services (TCS) is looking for dynamic professionals to join its Passenger Support Services team in Gurugram. If you are experienced in Amadeus systems, ticketing, and disruption handling, this is your opportunity to grow your career in the aviation domain with a global IT leader.
  Responsibilities:
  • Provide 24x7 help desk support to airline customers and partners
  • Manage flight reservations and ticketing, including seat assignments
  • Handle flight disruptions, rebookings, and customer queries efficiently
  • Work on codeshare bookings and interline ticketing support
  • Support data accuracy and customer satisfaction through timely issue resolution
  • Collaborate with internal teams to resolve complex passenger issues
  Requirements:
  • 1 to 5 years of experience in airline operations or customer support
  • Proficiency with the Amadeus Suite, including:
  • ARD Web
  • Altea CM
  • Altea Inventory & Availability
  • Strong knowledge of reservations and ticketing procedures
  • Experience handling disruptions, schedule changes, and PNR modifications
  • Familiarity with codeshare agreements
  • Knowledge of fare filing is an added advantage
  • Excellent communication skills
  • Willingness to work in rotational shifts (24x7 environment)

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Education Summary

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