Company Name

IBM ( Noida )

Job Description

• Job Description:
  Role and Responsibilities - Claims :
  • As a Process Associate Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.
  • Your primary responsibilities include:
  • Handling claims investigation, processing, and payments
  • Claims document validation, calculating benefit amount, and releasing same to the beneficiary
  • Meet productivity and quality targets on a daily, weekly, and monthly basis.
  Role and Responsibilities - Policy Admin :
  • Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
  • Handling of policy administration requests, review of requests, processing and request for additional documents if required.
  • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls.
  • Meet productivity and quality targets on a daily, weekly, and monthly basis.
  • Render overtime whenever requested by the Supervisor including rest day.
  • Use expertise to evaluate the work of others and assist in process calibration.
  • Complete certification on identified process and developmental training.
  • Participate in functional and company-wide activities.
  Required Professional and Technical Expertise :
  • Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 1.5 years of experience in Life/Annuities products in Claims
  • Good Communication skills English (both written & verbal)
  • Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data
  • Basic Computer knowledge along with typing speed of 35 words/minute.
  • Preferred Professional and Technical Expertise :
  • Proficient in MS Office applications
  • Self-directed and ambitious achiever
  • Meeting targets effectively
  • Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

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