Company Name

GENPACT ( Gurgaon )

Job Description

• Responsibilities :

  •     Should be able to work in blended environment where able to cater both Inbound and Outbound calls
  •     Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
  •     Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
  •     Provide payment plans basis customer requirement.
  •     Negotiate with customers to ensure they can make their account current
  •     Strong analytical and accounting skills
  •     Focus on team goals and successes, not just individual goals and successes
  •     Willingness to take additional training as suggested by management

Job Details

Education Summary

Contact Details