Company Name

Tata Consultancy Services ( Chennai )

Job Description

• Job Description:

  • TCS is hiring for Retail Operation Lead role !!
  • Shift- US/UK

  Roles & Responsibilities:

  • Responsible for overall customer deliverables (KPIs, OKRs)
  • Responsible to drive enterprise level business transformation, ensure key milestones are met on time
  • Process excellence Automation is integral part of the delivery, drive it religiously
  • Contract Management Ensure contracts are live. Extension to be handled religiously and complete it on time
  • Skill Management ? Identify skill gap and work closely with TD team and upskill the team for future needs.
  • Travel to customer location ? Travel to customer location for reviews and ensure closure of key actions.
  • 5+ Years of Exp in Ecommerce/Retail
  • Thorough Understanding of Retail Operations and its nuances
  • Should have exp in Content Management/Website operations
  • Should have basic understanding in Digital marketing/SCM and other retail verticals
  • Should have handled 30+ FTEs
  • Excellent Interpersonal and communication skills
  • Should be ok to manage 24/7 project
  • Hands on experience business transformation with quantified benefits
  • Basic knowledge in automation tools (Power automate, RPA tools)
  • Knowledge in digital marketing is an added advantage

Job Details

Education Summary

Contact Details