Company Name

Oracle India Pvt Ltd ( Bangalore )

Job Description

• Responsibilities
  • Serve as the point of contact for critical customer escalations related to cloud networking services.
  • Perform deep-dive analysis and troubleshooting of networking issues, involving routing, switching, DNS, load balancing, and firewalls.
  • Collaborate closely with engineering, product, and support teams to drive timely resolution of customer-impacting problems.
  • Manage and de-escalate high-pressure customer situations, balancing technical accuracy with empathy and clear communication.
  • Provide operational insights and drive process improvements to prevent recurrence of incidents.
  • Maintain detailed case documentation and provide executive-level summaries and Root Cause Analyses (RCAs) where needed.
  • Participate in on-call rotations and incident war rooms for critical events.
  • Contribute to internal knowledge bases and mentoring of junior team members.
  Preferred Skills:
  1. Certifications such as CCNA, CCNP, or equivalent cloud networking certifications.
  2. Experience in writing automation scripts for operational tasks (e.g., Python, Bash).
  3. Understanding of DevOps and CI/CD pipelines related to networking.

Job Details

Education Summary

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