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Service Desk Analyst


KeySkills

Company Name

ITC Infotech India Ltd ( Chennai )


Job Description

  • Roles and Responsibilities

    • Serve as the first point of contact for user issues via SysAid and email.

    • Perform L1 troubleshooting and resolve incidents using SOPs.

    • Log, assign, and track tickets accurately in the ticketing system.

    • Escalate unresolved issues to appropriate support teams while maintaining ownership.

    • Ensure SLA compliance by resolving or routing issues within the required time.

Job Details

Experience : 0 To 1
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 3 Lac - 5 Lac P.A

Education Summary

UG : BE/B.Tech PG : M.Sc

Contact Details

Contact Person : NA
Contact Number : 8025471550
e-mailId : Aswin.Sekar@itcinfotech.com
Address : ITC InfotechparkPulikeshinagar P.O.Bangalore ? 560005Fax : 2547 1550/ 9312

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Central Jakarta No 1234, Jakarta, Indonesia

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