Company Name

SOFTTWIG Technology Solutions Pvt Ltd ( Bangalore,Hyderabad )

Job Description

• Roles and Responsibilities:
  • As member of Pipeline Production Operations, you will address customer issues and tickets within defined SLAs.
  • Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experiences.
  • You will approach each case with a goal of ensuring Oracle Analytics products are performing at an efficient level by addressing any underlying or additional problems uncovered during each customer engagement.
  • Co-ordinate and connect with different team members to formulate the solutions to customer issues.
  • You will ensure full understanding of the issue, including impact to customer. You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
  • Bring together logs, configuration details and attempt to reproduce the reported issues.
  • Develop and improve Knowledge base for the issues and their solutions. Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
  • Prioritize workload based on severity and demonstrate a sense of urgency when handling cases.
  • Find opportunities for process improvements and automation through building right utilities/tools.
  • Willing to be working in Shifts and weekends based on support rota.
  Required Skills
  1. Analytics
  2. Cloud Services
  3. Data Warehouse
  4. DevOps
  5. Java (Programming Language)
  6. Python (Programming Language)
  7. SQL (Structured Query Language)

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