Company Name

Wipro ( Mumbai )

Job Description

• Job Description 
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  Excellent communication skills
  •  Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. 
  •  Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. 
  •  Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support 
  •  Answer incoming calls and respond to customerâÂ?Â?s emails in timely manner. 
  •  Manage and resolve customer complaints. 
  •  Identify and escalate issues to supervisors as and when needed. 
  •  Provide product and service information to customers. 
  •  Research required information using available resources and Offer Solution to customers. 
  •  Research, identify, and resolve customer complaints using applicable software. 
  •  Route calls and tickets to appropriate resources and Domains who can best support he user, 
  •  Document all call information according to standard operating procedures. 
  •  Recognize, document, and alert the management team of trends in customer calls. 
  •  Create SOPs for new Issues and resolution given. 
  •  Complete call logs and reports.

Job Details

Education Summary

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