Technical Specialist
KeySkills
Company Name
Job Description
- Job Description
- Attention to detail and a strong focus on delivering high-quality designs within project timelines.
- Hardware knowledge of Blade / Rack ServersWindow administration with following required skills:WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.
- Microsoft failover Cluster basic knowledgeBasic understanding of VMwareBasic HP server H/W knowledge including iLO, RAID and HP TeamingKnowledge of Incident Management, Change Management and Problem Management.
- To provide support for on call escalations and doing root cause analysis of given issue.
- To independently resolve tickets within agreed SLA of ticket volume and time .
- To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Job Details
Experience :
0 To 2
Number Of
Vacancies :
20
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
12 Lac++ - 15 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8066714000
e-mailId :
darapunenir@hcl.com
Address :
HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaTechnical Specialist
Experience -
0 to 2
Software Engineer
Experience -
2 to 5
Software Engineer
Experience -
2 to 5