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Technical Specialist


KeySkills

Company Name

HCL Technologies Ltd ( Bangalore )


Job Description

  • Job Description
    • Attention to detail and a strong focus on delivering high-quality designs within project timelines.
    • Hardware knowledge of Blade / Rack ServersWindow administration with following required skills:WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.
    • Microsoft failover Cluster basic knowledgeBasic understanding of VMwareBasic HP server H/W knowledge including iLO, RAID and HP TeamingKnowledge of Incident Management, Change Management and Problem Management. 
    • To provide support for on call escalations and doing root cause analysis of given issue.
    •  To independently resolve tickets within agreed SLA of ticket volume and time .
    •  To adhere to quality standards, regulatory requirements and company policies.
    •  Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .
    • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Details

Experience : 0 To 2
Number Of Vacancies : 20
Job Type : Permanent
Industry Type : IT/Software
Salary : 12 Lac++ - 15 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 8066714000
e-mailId : darapunenir@hcl.com
Address : HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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