Company Name

Movate Technologies Pvt Ltd ( Chennai )

Job Description

• Job Description:
  • Provide technical support to international customers via voice or chat.
  • Troubleshoot and resolve basic technical issues.
  • Ensure excellent customer satisfaction through prompt and professional responses.
  Responsibilities:
  • Excellent verbal and written communication skills in English.
  • Willingness to work in a US-based night shift with rotational week offs.
  • Must hold a valid degree or provisional certificate at the time of joining.
  • Tech-savvy mindset with a customer-first attitude.
  • Ability to multitask and work in a fast-paced environment.
  Preferred Qualifications/ Skills:
  • Minimum 1- 3 years of IT Helpdesk support experience or in a similar role
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Experience with macOS, Windows, and Linux troubleshooting in an enterprise environment.
  • Technical troubleshooting - Should be able to troubleshoot issues related to hardware & software issues.
  • Experience with ServiceNow or similar ticketing and knowledge management apps preferred.
  • Excellent critical thinking, problem solving, and prioritization skills.

Job Details

Education Summary

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