Company Name

IBM ( Bangalore )

Job Description

• Description:
  As a Technical Support Professional, you will help clients administer their Guardium deployments and contribute to product improvement. You?ll work with cross-functional teams to troubleshoot complex technical issues, provide superior client support, and influence product development through real-world feedback.

  Responsibilities:

  • Troubleshoot and resolve complex technical issues related to Guardium and associated technologies.

  • Review diagnostics, recreate problems, and determine root causes or solutions.

  • Act as a subject matter expert on data security and Guardium solutions.

  • Provide clear, effective technical support via communication and problem-solving skills.

  • Contribute to knowledge bases to enhance client self-service resources.

  • Liaise with development, QA, sales, and services teams to report defects and suggest enhancements.

  • Participate in an alternate work week and weekend on-call rotations.

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