Company Name

IBM ( Bangalore )

Job Description

• Job Description:

  IBM is looking for a Technical Support Professional to join its Software Support Organization. This role involves providing high-quality support for IBM software products, helping customers resolve technical issues, and collaborating with internal teams to improve products and support processes. It?s a dynamic role suitable for individuals who are customer-focused, technically skilled, and eager to continuously learn and grow in a global 24x7 environment.

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  Key Responsibilities:

  • Handle customer support cases effectively and in a timely manner as part of a global 24x7 support team.

  • Work with Engineering and Operations teams to resolve escalated technical issues.

  • Educate and empower customers by helping them understand and use the product effectively.

  • Create and maintain knowledge base articles and other support documentation.

  • Develop strong relationships with customers and ensure high satisfaction.

  • Provide technical engineering support including:

    • Diagnostics and troubleshooting

    • Performance optimization

    • Incident analysis

    • Solution partner recommendations

    • Product knowledge transfer

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  Required Skills (Technical & Professional)

  • Bachelor?s Degree (Master?s preferred).

  • 3+ years in a technical support or development role.

  • Experience with:

    • IBM Maximo Asset Management or Maximo Application Suite

    • Cloud technologies (e.g., Red Hat OpenShift, Azure, Kubernetes)

  • Excellent communication skills (written and spoken English).

  • Strong customer care orientation and a self-motivated, goal-driven approach.

  • Ability to collaborate effectively within a team environment.

  Preferred Skills & Experience

  • Experience in shell scripting and programming languages like Java or C++.

  • Exposure to mobile technologies and platforms.

  • Proficiency with Windows/Linux operating systems.

  • Experience with databases such as MongoDB, DB2, Oracle, or SQL Server.

  • Familiarity with application development projects and administration of application servers (e.g., WebSphere, WebLogic).

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