Technical Support Professional
KeySkills
Job Description
Job Description:
IBM Software Support Organization is seeking a Technical Support Professional to join our global team. In this role, you will help customers by solving technical problems, answering questions, and sharing best practices. You will collaborate with Solution Architects, Product Management, and Engineering to continuously improve IBM solutions, while developing deep product expertise and advancing your technical skills.
Key Responsibilities:
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Provide 24x7 technical support by engaging on customer cases in a timely and effective manner.
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Work closely with Engineering and Operations to resolve escalated issues.
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Educate and guide customers to become product experts.
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Create and maintain knowledge base articles to address recurring customer queries.
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Build and maintain strong customer relationships through effective communication.
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Deliver technical engineering support including diagnostics, performance optimization, incident analysis, and solution recommendations.
Required Qualifications:
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Education: Bachelor?s Degree (Master?s preferred).
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Experience: 3+ years in customer-facing technical support/development roles.
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Expertise in Maximo Asset Management / Maximo Application Suite.
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Strong knowledge of Cloud technologies (Red Hat OpenShift, Azure, Kubernetes).
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Proven ability to build and manage customer relationships.
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Fluent in English with excellent communication skills.
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Strong passion for customer care and satisfaction, with ability to work collaboratively in a global team.
Preferred Skills:
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Experience with shell scripting and programming languages (Java, C++).
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Knowledge of Mobile technologies.
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Proficiency in Windows/Linux operating systems.
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Database experience with MongoDB, DB2, Oracle, SQL Server.
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Understanding of application development projects and administration of Application Servers (WebSphere/WebLogic).
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Familiarity with web technologies and/or data analytics.
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