Company Name

Accenture Solutions Pvt Ltd ( Hyderabad )

Job Description

• Skill required: User-Generated Content Moderation - Content Moderation
  Designation: Trust & Safety New Associate
  Qualifications:Any Graduation
  Years of Experience:0 to 1 years
  Language - Ability:English(Domestic) - Elementary
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
  What are we looking for
  Strong coping, emotional resilience, and stress-management skills
  Excellent comprehension, communication skills
  Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  Strong attention to detail
  Comfort synthesizing and analyzing information from multiple streams
  Strong critical thinking and decision-making skills
  Deep familiarity and passion for the internet, internet platforms, and internet culture
  High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  Ability to work well individually and as part of a team
  Ability to work differing rotations/shifts and non-standard work hours
  Flexibility in meeting changing business needs in a fast-paced environment
  Commitment to quality, efficiency, and effectiveness
  Previous business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities:
  Review, classify and/or remove content according to client guidelines, using specific tools and channels
  Understand and remain updated on changing client policies and guidelines
  Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  Serve as an advocate for the user community
  Participate in process improvement initiatives that improve quality and efficiency of work
  Participate in continuous training programs and workgroup discussions for optimal development in the role
  Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
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