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US Voice Process


KeySkills

Company Name

Trigent Software Limited ( Bangalore,Pune,Mumbai )


Job Description

  • Role & responsibilities
    • Join our MNC client for an exciting Customer Support role!
    • If you or someone you know is passionate about helping others and wants to grow in a fast-paced environment this could be it!
    Role Highlights
    • Provide high-quality Tier 2 customer support via calls, emails & chats
    • Ensure 100% issue resolution & customer satisfaction
    • Follow escalation protocols & maintain service SLAs
    • Guide customers through self-service portals & handle queries with empathy
    • Keep knowledgebase & documentation up to date
    Youll Need:
    • Excellent verbal & written communication
    • Good tech skills (Ticketing tools like ServiceNow, MS Office, etc.) Willingness to work in US time zones
    • Team spirit, punctuality & a customer-first mindset
    • Experience: Freshers welcome!
    • 6 months6 years of BPO/customer support experience preferred
    • Locations: Mumbai | Bangalore | Pune
    • Education: Any Graduate | Undergrad with experience
    • Work Week: Rotational (MonFri / TueSat / Wed?Sun)
    • Salary Range: ? Freshers: 25K ? 0?6 months: Up to 28K ? 7 months?3 yrs: Up to 40K
    Preferred candidate profile
    • Interested? Drop your resume via mail to: likitha_j@trigent.com
    • Let?s build something amazing together!

Job Details

Experience : 0 To 3
Number Of Vacancies : 50
Job Type : Permanent
Industry Type : BPO
Salary : 3 Lac - 5 Lac P.A

Education Summary

UG : Any UG Degree PG : Any PG Degree

Contact Details

Contact Person :
Contact Number : 8022157000
e-mailId : Nalinakshi_m@trigent.com
Address :
Trigent Software Limited
#49, 2nd Floor, East Wing,
Khanija Bhavan, Race Course Road,
Bangalore.

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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