Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Chennai

Experience - 0 to 2

Key Skills - Technical Support, Hardware & Software Installation, Network Management, Troubleshooting, Root Cause Analysis, Service Request Handling, Ticket Management, SLA Adherence, Client Communication, Backup & Data Management, Problem Resolution, Customer Satisfaction ,