Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Mumbai

Experience - 0 to 2

Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,

Wipro - Mumbai

Experience - 0 to 2

Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,

Cognizant Technology Solutions India Ltd - Chennai

Experience - 3 to 7

Key Skills - SampleManager LIMS (Thermo Fisher) ? core expertise, Technical Troubleshooting of LIMS applications, Incident & Change Management, Team Management & Mentoring, Release Coordination & Deployment, Root Cause Analysis (RCA), Process Improvement & Documentation, Client Communication & Stakeholder Management.,