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Administrator


KeySkills

Company Name

Wipro ( Chennai )


Job Description

  • Responsibilities:
    • Respond to client service requests promptly and provide quality technical solutions.
    • Monitor and maintain client systems, servers, networks, and infrastructure.
    • Analyze and resolve hardware, software, and network issues within defined SLAs.
    • Perform root cause analysis for recurring issues and create preventive action plans.
    • Install, configure, and maintain software and hardware based on client needs.
    • Provide application and user access management as per client requirements.
    • Track service tickets from initiation to resolution, ensuring timely closure.
    • Maintain regular data and log backups to ensure system reliability.
    • Coordinate with on-site or remote teams for complex problem resolution.
    • Review automated (Chat Bot) logs and ensure timely issue resolution.
    • Ensure 100% adherence to timelines and zero customer escalations.

Job Details

Experience : 0 To 2
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 4 Lac - 7 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 4439523952
e-mailId : helpdesk.recruitment@wipro.com
Address : Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.

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