Analytics Customer Service
KeySkills
Job Description
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Graduate (Any Discipline)
- Freshers are eligible Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Job Details
Experience :
0 To 2
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8030835000
e-mailId :
hr.helpdeskexit@genpact.com
Address :
RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Sr Application Developer
Experience -
3 to 5
Service Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Business Analyst
Experience -
5 to 8
Key Skills -
Requirement Gathering & Analysis,
Functional & Non-Functional Requirements Documentation,
RFP/RFI Understanding & Response Preparation,
Process Mapping & Workflow Diagramming (BPMN,
Flowcharts),
Stakeholder & Customer Management,
Gap Analysis & Impact Analysis,
Solution Designing & Feasibility Assessment,
Data Modeling & Data Analysis,
User Stories & Acceptance Criteria Creation,
UAT Planning,
Coordination & Execution,
Test Case Review & Requirement Coverage Validation,
Cross-Functional Collaboration (Delivery,
QA,
Architects,
PMs),
Change Request Management,
Project Planning Support & Milestone Tracking,
Problem Solving & Root Cause Analysis,
Excellent Communication & Presentation Skills,
Documentation (BRD,
FRD,
SRS),
Market Research & Competitive Analysis,
Knowledge of SDLC & Agile Methodologies,