Associate Practice Director
KeySkills
Job Description
- Job Description
- Bachelor's degree in Business Administration, Computer Science, Engineering, or related field.
- Experience in technical sales or pre-sales consulting, with a focus on ServiceNow solutions.
- Strong technical background, with expertise in the ServiceNow platform and its various modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- Excellent presentation and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Proven ability to understand customer requirements and develop customized ServiceNow solutions to meet their needs.
- Experience working with cross-functional teams to develop and deliver solutions to customers.
- Strong analytical and problem-solving skills, with the ability to quickly understand complex technical environments and identify opportunities for improvement.
- Ability to work effectively in a fast-paced, dynamic environment, and manage multiple projects simultaneously.
- Willingness to travel as needed to meet with customers and support sales activities.
Job Details
Experience :
0 To 1
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
1206629494
e-mailId :
rashmi.mishra@birlasoft.com
Address :
Birlasoft (India) Ltd.8th Floor, A - Wing, Prince Infocity II,No.283 / 4, Rajiv Gandhi Salai (OMR),Kandanchavadi, Chennai,Tamilnadu, India
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaIT Analyst Technical Infrastructure
Experience -
5 to 7
NOC Engineer
Experience -
0 to 2
Senior Associate support
Experience -
0 to 3
Key Skills -
application support,
l1 support,
l2 support,
incident management,
servicenow,
workflow support,
application troubleshooting,
issue resolution,
vip user support,
access management,
user onboarding,
lower environment testing,
dev environment,
sandbox testing,
training environment,
stakeholder coordination,
l3 coordination,
shared mailbox support,
operational support,
ms excel,
ms powerpoint,
documentation,
communication skills,
analytical skills,
problem solving.,
Administrator
Experience -
1 to 3
Key Skills -
IT Service Management (ITSM),
Incident & Problem Management,
Hardware and Software Installation & Configuration,
Network Monitoring & Maintenance,
Root Cause Analysis & Troubleshooting,
Service Request Handling & SLA Management,
System & Server Administration,
Backup and Data Recovery,
User Access Management,
Customer Support & Client Relationship Management,
Ticketing Tools (e.g.,
ServiceNow,
Remedy,
JIRA),
Remote Support & On-site Coordination,
Performance Monitoring & Reporting,
Process Adherence & Quality Assurance,
Technical Documentation & Knowledge Base Maintenance,