Business Analyst-ADM
KeySkills
Job Description
Job Details
Experience :
1 To 4
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 8 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8026788990
e-mailId :
response@in.ibm.com
Address :
IBM India Private Limited,
No. 1/124 DLF IT Park Tower 1A,
Ramapuram, Shivaji Garden,
Nandampakkam Post Near L&T,
Chennai.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystem Engineer
Experience -
3 to 5
Key Skills -
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,
Associate
Experience -
0 to 2
Key Skills -
Strong Communication & Interpersonal Skills,
Customer Handling & Relationship Management,
Problem-Solving & Analytical Thinking,
Time Management & Multitasking,
Attention to Detail,
Team Collaboration & Coordination,
Adaptability & Quick Learning,
Process Adherence & Documentation,
Basic Technical Troubleshooting (if required for the role),
Proficiency in MS Office (Excel,
Word,
PowerPoint),
Task Prioritization & Deadline Management,
Professional Email & Call Etiquette,
Ability to Follow Standard Operating Procedures (SOPs),
Escalation Handling & Issue Resolution,
Application Support Engineer
Experience -
0 to 2
Data Science Gen AI Specialist
Experience -
2 to 5