IT Help-desk Support Engineer
KeySkills
Company Name
Job Description
- Job Description:
- You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.
Responsibilities:- Working knowledge of Windows OS and Mac OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Organizational, Analytical & Cognitive skills
- Excellent telephone and customer handling skills
- Ability to deal professionally with irate customers
- Ability to learn new products and technologies
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information
Preferred Qualifications/ Skills:- Minimum 1- 3 years of IT Helpdesk support experience or in a similar role
- Excellent verbal and written communication skills.
- Experience with Active Directory, Google Workspace products, or similar platforms.
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
- Experience with macOS, Windows, and Linux troubleshooting in an enterprise environment.
- Technical troubleshooting - Should be able to troubleshoot issues related to hardware & software issues.
- Experience with ServiceNow or similar ticketing and knowledge management apps preferred.
- Excellent critical thinking, problem solving, and prioritization skills.
Job Details
Experience :
1 To 4
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 5 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8046652700
e-mailId :
info@movate.com
Address :
Movate Technologies Pvt Ltd
Unit -B(2) Ground Floor,
Voyager Building,
ITPB Bangalore ? SEZ Whitefield Road,
Bangalore ? 560 066
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Service Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Senior Software Engineer
Experience -
8 to 10
Key Skills -
Full Stack Development,
Azure Services,
Microsoft Azure Cloud,
.NET Framework,
C#,
Java,
SQL,
REST APIs,
Node.js,
React,
JavaScript Frameworks,
PowerShell,
Git,
Azure DevOps (VSO),
Agile Methodology,
SaaS Application Development,
Telemetry and Monitoring,
Debugging and Troubleshooting,
CRM Systems,
Dynamics 365,
Cloud-Native Architecture,
Communication Skills,
Problem Solving,
GenAI Engineer
Experience -
0 to 1