Optium Software Developer Support Engineer
KeySkills
Job Description
- Job Description
- IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
- This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Role And Responsibilities- Provide technical support assistance to customers using problem determination/problem source identification skills.
- Communicate action plans to the customer or IBM representative as appropriate.
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
- Maintain Java and C++ components on multiplatform and Z series systems.
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Technical And Professional Experience- Over 5 years of hands-on experience in product development.
- Solid understanding of software development lifecycle and tools.
- Strong working experience in Java, C++, C or scripting languages
- Experience in Database Management systems and tools
- Technical ability to analyze and resolve issues related to these products
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
- Advanced skills in log analysis, trace interpretation, and root cause identification.
- Familiarity with database backends (DB2, Oracle, SQL Server).
- Ability to investigate configuration related issues and resolve accordingly.
Job Details
Experience :
5 To 7
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
4 Lac - 8 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8026788990
e-mailId :
response@in.ibm.com
Address :
IBM India Private Limited,
No. 1/124 DLF IT Park Tower 1A,
Ramapuram, Shivaji Garden,
Nandampakkam Post Near L&T,
Chennai.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAutomation Testing - SDET
Experience -
0 to 2
Key Skills -
Playwright,
TypeScript,
JavaScript,
Test Automation,
UI Automation,
API Testing,
REST API,
CI/CD,
Git,
Jenkins,
Manual Testing,
Test Case Design,
Exploratory Testing,
Regression Testing,
Defect Reporting,
JIRA,
Agile Methodologies,
Automation Framework Development,
Backend Testing,
Requirement Analysis,
Shift-Left Testing,
Systems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Sr Technical Lead-BI
Experience -
3 to 5
Key Skills -
Tableau,
Data Visualization,
Dashboard Development,
Business Intelligence (BI),
Data Analysis,
SQL Server,
Snowflake,
Google BigQuery,
Cloud Platforms,
Performance Optimization,
Large Dataset Handling,
Data Integration,
Requirements Gathering,
Stakeholder Collaboration,
User Experience (UX),
Tableau Governance,
Mentoring.,
Sr Application Developer
Experience -
3 to 5