Company Name

Oracle India Pvt Ltd ( Chennai,Bangalore,Hyderabad )

Job Description

• Responsibilities
  • Handle basic to sophisticated incidents ranging from large-scale outages to novel incidents impacting individual customers
  • Serve as a ?voice of the customer? to ensure incident response remains customer and mitigation-focused
  • Working within a ?Follow the Sun? global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational ?on-call? basis is required
  • Actively engage other IT groups and/or Business partners to drive service restoration, minimize business impact, and meet SLA targets
  • Communicate incident status to various levels of the organization, including to Senior Leadership, in both structured and unstructured venues
  • Document incident details, keep timelines, and perform post-incident reviews
  • Find opportunities for improvements and lead initiatives to implement these opportunities, including the creation and implementation of new processes
  • Provide ownership for Incident Management relationships, building and maintaining strong partnerships with incident participants and partners
  • Own, create, and update incident processes and documentation.

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Education Summary

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