Company Name

Infosys Ltd ( Bangalore )

Job Description

• Job Description:
  • Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions
  • Design develop and implement ServiceNow applications modules and integrations to meet organizational needs
  • Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience
  • Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team
  • Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc
  • recommending and implementing improvements as necessary
  • Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality
  • Participate in the planning and execution of ServiceNow upgrades and enhancements
  • Understanding of Proximus architectural build and provide solutions for customer needs
  • Provide support to the developers and the team members
  • Mentor groom the team to upskill themselves on the latest features in ServiceNow
  • Offer developers team members constructive feedback to help them build the latest and in demand skills
  • Support hiring activities by reviewing profiles and evaluating them
  • Qualifications
  • Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform
  • In depth knowledge of ServiceNow architecture design and best practices
  • Proficiency in JavaScript HTML CSS
  • Strong expertise in Integration REST and SOAP
  • Knowledge of JSON and XML parsers
  • ServiceNow implementation experience in CSM module
  • Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal
  • ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable
  • Excellent problem solving and analytical skills with keen attention to detail
  • Effective communication skills and the ability to collaborate with both technical and non technical stakeholders
  Key Responsibilities:
  • Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions
  • Design develop and implement ServiceNow applications modules and integrations to meet organizational needs
  • Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience
  • Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team
  • Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc
  • recommending and implementing improvements as necessary
  • Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality
  • Participate in the planning and execution of ServiceNow upgrades and enhancements
  • Understanding of Proximus architectural build and provide solutions for customer needs
  • Provide support to the developers and the team members
  • Mentor groom the team to upskill themselves on the latest features in ServiceNow
  • Offer developers team members constructive feedback to help them build the latest and in demand skills
  • Support hiring activities by reviewing profiles and evaluating them
  • Qualifications
  • Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform
  • In depth knowledge of ServiceNow architecture design and best practices
  • Proficiency in JavaScript HTML CSS
  • Strong expertise in Integration REST and SOAP
  • Knowledge of JSON and XML parsers
  • ServiceNow implementation experience in CSM module
  • Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal
  • ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable
  • Excellent problem solving and analytical skills with keen attention to detail
  • Effective communication skills and the ability to collaborate with both technical and non technical stakeholders

Job Details

Education Summary

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