System Engineer
KeySkills
-
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,
Job Description
- Job DescriptionDoExcellent communication skills
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer�s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Job Details
Experience :
3 To 5
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
4 Lac - 8 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSr Application Developer
Experience -
3 to 5
Key Skills -
SRE,
Site Reliability Engineering,
Reliability Engineering,
DevOps,
System Availability,
System Performance,
Root Cause Analysis,
Capacity Management,
Performance Tuning,
Monitoring,
Alerting,
Observability,
New Relic,
APM Tools,
Service Maps,
Tracing,
Dashboard Creation,
JVM Monitoring,
Spring Boot,
JVM Tuning,
Application Performance,
Splunk,
Splunk Queries,
Splunk Dashboards,
Incident Management,
On-call Support,
Production Support,
Automation,
Operational Efficiency.,
System Engineer
Experience -
3 to 5
Key Skills -
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,
Technical Lead
Experience -
6 to 12
Full stack developer
Experience -
1 to 3
Key Skills -
CAD Support,
CAE Support,
PLM Support,
SolidWorks,
Creo,
AutoCAD,
Ansys,
Abaqus,
Ansa,
Cadenas,
L1 Support,
L2 Support,
Flexera,
OpenLM,
License Server Management,
License Optimization,
SCCM,
Application Packaging,
Software Deployment,
Power BI,
License Utilization Reporting,
Dashboard Creation,
Team Leadership,
Incident Management,
Service Request Management,
Migration Activities,
Design Data Server Migration,
Technical Troubleshooting,
Vendor Coordination,
IT Collaboration,
Documentation Management,
System Configuration Management,
Support Process Documentation.,