Technical Support
KeySkills
Job Description
- Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Follow-ups via Email and phone on cases
- Knowledge base Article creation for handled queries.
- Identify and own Lean and Transformation projects.
Job Details
Experience :
0 To 3
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT-Hardware/Networking
Salary
:
2 Lac - 5 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
Contact
Number :
8030835000
e-mailId :
hr.helpdeskexit@genpact.com
Address :
RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAngular
Experience -
0 to 2
System Engineer
Experience -
3 to 5
Key Skills -
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,
Associate
Experience -
0 to 2
Key Skills -
Strong Communication & Interpersonal Skills,
Customer Handling & Relationship Management,
Problem-Solving & Analytical Thinking,
Time Management & Multitasking,
Attention to Detail,
Team Collaboration & Coordination,
Adaptability & Quick Learning,
Process Adherence & Documentation,
Basic Technical Troubleshooting (if required for the role),
Proficiency in MS Office (Excel,
Word,
PowerPoint),
Task Prioritization & Deadline Management,
Professional Email & Call Etiquette,
Ability to Follow Standard Operating Procedures (SOPs),
Escalation Handling & Issue Resolution,
Windchill Developer
Experience -
0 to 1