« Go back to job list

Technical Support


KeySkills

Company Name

Movate Technologies Pvt Ltd ( Chennai )


Job Description

  • Job Description:

    • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
    • Ensure resolution provided in the first interaction with the customer
    • Acquiring knowledge about the newly released products and recent updates.
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
    • Position and sell Premium support contracts to customers based on their support entitlement.

Job Details

Experience : 1 To 5
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 3 Lac - 6 Lac P.A

Education Summary

UG : Any UG Degree PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 8046652700
e-mailId : info@movate.com
Address :
Movate Technologies Pvt Ltd
Unit -B(2) Ground Floor,
Voyager Building, 
ITPB Bangalore ? SEZ Whitefield Road, 
Bangalore ? 560 066

Back

Similar Jobs

View all Jobs in this Company

Office Location

Central Jakarta No 1234, Jakarta, Indonesia

Similar Jobs

Service Desk Analyst

Experience - 0 to 2
Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

Application Tech Support Practitioner

Experience - 0 to 2
Key Skills - Service Desk Management, Service Desk Voice Support,

Customer Service

Experience - 0 to 3
Key Skills - Customer Service / Customer Support, International Voice (Call Center), Email / Chat Support, BPO (Voice or Non-Voice), Hindi (preferred).,

Associate

Experience - 0 to 2
Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,
View All...