Company Name

Cognizant Technology Solutions India Ltd ( Hyderabad )

Job Description

• Job Description: -
  Process Executive:
  • Domain: ITES/BPO, KPO
  • Designation: Process Executive - Voice
  • Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)
  • PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills
  • Shifts: Rotational/ Flexibility to work in night shift
  • Work location: Gurgaon - permanent work from office
  • Shift: 24*7 Travel: Not required
  • Certification: Required if Fresher
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Ability to use a desktop computer system
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
  • Excellent typing skills
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Resolving Technical complex queries,
  • escalation channel to drive solution of B2B queries,
  • detect and track App defects and inconsistencies,
  • drive continuous improvement through root cause identification and defect elimination

Job Details

Education Summary

Contact Details