6 Jobs Found
1
Day Ago
Experience
-
1 to 4
Key
Skills -
highly automotive technical knowledge,
product and process concern diagnosis,
critical concern understanding,
logical approach,
ford information systems,
pts,
gcqis,
gtac,
servis2,
panda,
computer literate,
word,
excel,
outlook,
powerpoint,
ids,
fdrs,
webex,
ability to work under pressure,
different time zones,
management,
communication skills,
strategic thinking,
adaptability,
attention to detail,
outbound,
tso,
diagnostics,
consulting,
sat,
gap analysis,
ms office,
operations,
technical support,
automotive.,
4
Days Ago
Experience
-
0 to 2
7
Days Ago
Experience
-
7 to 9
9
Days Ago
Experience
-
0 to 5
9
Days Ago
Experience
-
0 to 2
201
Days Ago
Experience
-
0 to 5
Key
Skills -
Effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum call handling
time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers? queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans,
mortgages,
priority / elite accounts,
etc.
Rotational Shift/Rotational weekly offs,